OUR SERVICE GUARANTEE

Service Work Guarantee

At Pegasus Spas, we take pride in the quality of our work and stand behind every service we perform. Our goal is to resolve the issue you called us for – and help you avoid future ones – with the same care and honesty we’d expect in our own homes.

We use genuine OEM-approved parts whenever possible and replace only what’s necessary to correct the issue. Parts that appear worn, damaged, or outside OEM voltage and amperage ratings will not be replaced unless you specifically request it.

If we need to return to replace an additional part related to the same issue, and it’s the exact same problem within 30 days, we’ll charge only for the new part and additional labor – no extra service call fee applies.

If the return visit is for a different issue or occurs more than 30 days after the original service, our standard service call rate applies, along with any required labor and parts.

Replacement parts carry the OEM manufacturer’s warranty, which can vary depending on the part. Labor to replace warranty parts is not covered by the manufacturer and will be billed at our standard hourly rate. Repairs completed “in shop” must be returned to the shop for any warranty work.

Our service guarantee applies only to work performed by Pegasus Spas technicians and does not extend to third-party repairs or customer-installed parts.

Customer Responsibilities

Please help us provide the best service possible by ensuring:

• Your spa is full of water unless otherwise directed by a Pegasus service technician. (We can’t locate leaks or properly test systems without water.) A service call fee will be charged if we arrive and are unable to perform service because the spa is empty.
• There is clear, safe access to the spa at the scheduled time.
• Power is available and turned on unless we’ve specifically asked you to disconnect it.
• In the unlikely event you notice something not quite right after our service, please call us as soon as possible within the 30-day window so we can make every effort to get things squared away quickly. Service calls made after that time may be billed as a new visit.

Winterizing Guarantee

Spas winterized and bagged by Pegasus Spas are guaranteed for six (6) months from the date of service.

To keep this guarantee valid:

• The spa must remain completely free of water throughout the winter.
• Heavy snow loads must be removed from the cover and spa area to prevent damage.
• Damage resulting from standing water, snow weight, refilling, or power loss is not covered under this warranty.

After-Hours Service

After-hours or emergency service requests may be accommodated at our discretion and are subject to additional rates. Pegasus Spas is not an on-call emergency provider, but we’ll do our best to assist whenever possible.

Contact for Current Service Rates & Scheduling

📞 517-592-3227 (voice/text)
📧 Email
🌐 www.Pegasus-Spas.com